Shipping Policy
Last Updated: July 24, 2026
We ship to addresses within the United States, and to a limited number of additional destinations shown at checkout. We do not ship to the European Economic Area, the United Kingdom or Switzerland. All orders are printed and shipped from the USA. We do not ship to freight forwarders and may cancel orders addressed to them.
Every Lucy Jaynes piece is printed to order, which is how we can offer the range of designs and garment styles that we do. Nothing sits in a warehouse waiting. Every order goes through two stages:
Total estimated time from order to delivery is typically 1 to 2 weeks for standard domestic orders. Orders placed on weekends or holidays begin production on the next business day.
During high volume periods, including the weeks before major holidays, production and transit times run longer, and total delivery time can extend to three weeks or more. When this happens we post updated estimates on the product page and at checkout. The estimate displayed at the time you place your order is the one that applies to your order, and it supersedes the standard timeframes above.
We publish a holiday cutoff date ahead of major holidays, generally two weeks before the holiday. Cutoffs are estimates based on carrier guidance and historical data, not guarantees. Orders placed near or after a cutoff may arrive after the holiday. If you are ordering for a specific date, please order early and check the estimate shown at checkout.
All delivery timeframes displayed on our website, at checkout, or in order confirmations are estimates, not guaranteed delivery dates. Once an order has shipped and been handed to a carrier, delivery timing is controlled by that carrier. We are not responsible for delays caused by carriers, including operational backlogs, weather, labor actions, customs processing, or regional delays.
If we are unable to ship your order within the time stated at the time you placed it, or within 30 days if no time was stated, we will notify you, give you a revised shipping estimate, and offer you the choice to either agree to the new date or cancel your order for a prompt and full refund. If you do not respond to a delay notice, we will cancel the order and issue a full refund unless we are able to ship promptly.
This right applies before your order ships. Once shipped, carrier transit delays are handled under "Lost, Late or Undeliverable Packages" below rather than as a cancellation.
Because products are printed to order, you may change or cancel an order within 24 hours of purchase. Email store@lucyjaynes.com immediately with your order number. After that window, production has generally begun and we cannot guarantee changes. This does not affect your cancellation right for delayed orders above, or your rights under our Return Policy.
Shipping options and costs are calculated and displayed at checkout before you complete your purchase, based on your destination and the contents of your order. Any promotional free shipping threshold is stated on the Site at the time of the offer.
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delivered to an incorrect or outdated address that you provided. If a package is returned to us as undeliverable because of an address error, we will refund the cost of the items once we receive them. Original shipping charges and return shipping costs are not refundable in that case.
You will receive a shipping confirmation email with tracking information once your order leaves our facility. Tracking can take 24 to 48 hours to begin updating after the label is created. A label that has not yet scanned does not mean the package is lost.
Orders containing multiple items may ship separately, in more than one package, and may arrive on different days. You will receive tracking for each shipment. You are not charged extra for split shipments.
Lucy Jaynes LLC covers any and all necessary fees to re-ship an order in the event that a shipping carrier fails to deliver your package, including orders lost in transit. We deem an order lost in transit if the status on the provided tracking URL fails to update for 14 days.
If your tracking has not updated for an extended period, or your package is marked delivered but you cannot find it, email store@lucyjaynes.com with your order number and we will investigate with the carrier. Please allow the carrier a reasonable window to complete delivery before we open an investigation, since packages marked delivered often turn up within a day or two.
Where we ship internationally, orders are sent via international airmail service and average 21 to 28 days from order to delivery, including production. Delivery estimates for international orders exclude time held in customs, which is outside our control.
The recipient is the importer of record and is responsible for any customs duties, import taxes, brokerage fees or other charges imposed by the destination country. These are not included in the price you pay at checkout unless expressly stated, and they are not refundable.
These are covered by our Return Policy. In most cases we resolve them with a photo and a free replacement, and we do not ask you to ship the item back.
Lucy Jaynes LLC
701 Market St Ste 110 #1845
Saint Louis, MO 63101
store@lucyjaynes.com
