Return and Refund Policy
Last Updated: July 24, 2026
We want you to love what you ordered. Here is exactly how returns, replacements and refunds work.
You may request a return within 30 days of placing your order. Requests made after 30 days may still be considered at our discretion, but are not guaranteed.
All apparel must be unworn and unwashed, with any original tags attached, to be eligible for return. Items that have been worn, laundered, altered or damaged after delivery are not eligible, except where the item was defective when it arrived.
Email store@lucyjaynes.com or use our contact form with:
We will respond with return instructions and, where a physical return is required, the correct return address. Please do not ship anything back before contacting us. Returns sent without prior authorization may not be processed.
If you receive a damaged item or a poor quality print, email us a photo showing the issue along with your order number within 14 days of receiving your order.
In most cases we will send a free replacement based on the photograph alone, and we will not ask you to ship the item back. If we do request a return in these cases, we pay the return shipping.
Two things that are not defects: our garments are printed using direct-to-garment printing, and a faint vinegar smell on arrival is residue from the standard pre-treatment process. It is harmless and washes out. Garment-dyed styles also vary slightly in shade between production runs, which is a characteristic of the dyeing process.
Having an issue with the size of your garment? Contact us within 14 days of delivery and we will help you find a resolution. Our lightweight and heavyweight styles fit differently by design, so please check the size chart on each product page before ordering.
Once your return is received and inspected, or once we approve a photo-based claim, we will issue your refund to the original payment method. Refunds are typically processed within 2 business days of approval, and your bank or card issuer usually posts them within 5 to 10 business days after that. Timing beyond our processing is controlled by your financial institution.
If you paid partly with a gift card or store credit, that portion is refunded as store credit.
The fastest way to get a different size or color is to contact us. In most cases we will arrange a replacement directly rather than making you return the item first and re-order.
If you return part of a bundle or multi-item promotion, your refund is adjusted so that the items you keep are charged at the applicable non-promotional price. In other words, items not returned are recalculated at full price and your refund reflects the difference actually paid.
You may change or cancel an order within 24 hours of purchase by emailing store@lucyjaynes.com. After that, production has generally begun. Separately, if we are unable to ship your order within the time we stated (or within 30 days if we stated none), we will notify you and you may cancel for a prompt and full refund. See our Shipping Policy.
Lucy Jaynes covers the cost of re-shipping any order a carrier fails to deliver, including orders lost in transit. See our Shipping Policy for how we handle carrier investigations.
Lucy Jaynes LLC
701 Market St Ste 110 #1845
Saint Louis, MO 63101
store@lucyjaynes.com
This policy does not limit any rights you have under applicable consumer protection law.
