Terms of Service
Last Updated: July 24, 2026
PLEASE READ CAREFULLY. SECTION 25 CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. UNLESS YOU OPT OUT WITHIN 30 DAYS AS DESCRIBED IN SECTION 25.9, YOU AND LUCY JAYNES LLC AGREE THAT DISPUTES WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND YOU WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS ACTION.
This website is operated by Lucy Jaynes LLC ("Lucy Jaynes", "we", "us", "our"). We offer this website, including all information, tools and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site, creating an account, subscribing to our messages, or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, vendors, customers, merchants and contributors of content. If you do not agree to all of these Terms, you may not access the website or use any services.
You also agree to our Privacy Policy, our Return Policy, our Shipping Policy, and, if you subscribe to text messages, our Messaging Terms and Messaging Privacy Policy, each of which is incorporated into these Terms by reference.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of these Terms may result in immediate termination of your Services.
We reserve the right to refuse service to anyone for any lawful reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us. Headings are for convenience only and do not affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.
All advertisements, social media posts, promotional content and marketing materials are provided for general illustrative purposes only. Images, videos, captions and ad copy may depict styling, lighting or presentation that differs slightly from the final product. Advertising content does not constitute a guarantee of delivery dates, product performance, or exact appearance. Any delivery estimates referenced in advertisements are estimates only and are subject to Section 9 and our Shipping Policy.
All content, designs, logos, trademarks, graphics and images displayed on this website are the property of Lucy Jaynes LLC or are used with permission. You may not reproduce, distribute, modify, or otherwise use any of our intellectual property without our prior written consent. Unauthorized use may result in legal action.
No affiliation. Lucy Jaynes designs are original works of artistic expression and commentary. Lucy Jaynes LLC is not affiliated with, sponsored by, endorsed by, authorized by, or licensed by any brand, organization, team, event, or rights holder that may be referenced or evoked by any design. All trademarks, service marks and trade names referenced remain the property of their respective owners, and any reference is made for identification, commentary or descriptive purposes only.
If you believe content on this site infringes your intellectual property rights, contact us at store@lucyjaynes.com with "Intellectual Property Notice" in the subject line, and include: identification of the work, the URL of the material at issue, your contact information, a statement of good-faith belief that the use is unauthorized, a statement under penalty of perjury that your notice is accurate and that you are authorized to act, and your physical or electronic signature.
Certain products may be available exclusively online and may have limited quantities. They are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device's display of any color will be accurate. Garment-dyed products in particular vary in shade between production runs, which is a characteristic of the dyeing process and not a defect.
We reserve the right to limit sales of our products to any person, geographic region or jurisdiction, and to limit quantities, on a case by case basis. All descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer made on this site is void where prohibited.
Product fit, fabric feel, thickness, softness and overall wear experience are subjective and may vary based on personal preference and garment style. Our lightweight and heavyweight styles fit differently by design. Descriptive terms are not guarantees of individual satisfaction, and differences in perception do not constitute defects.
Our garments are printed using direct-to-garment printing. A faint vinegar odor on arrival is a residue of the standard pre-treatment process, is harmless, and dissipates after the first wash. It is not a defect.
Our products are printed to order. Production begins shortly after your order is placed. You may change or cancel an order within 24 hours of purchase by emailing store@lucyjaynes.com with your order number. After production has begun, we generally cannot modify or cancel an order, except as provided in Section 9 and in our Return Policy.
All delivery timeframes displayed on our website, at checkout, or in order confirmations are estimates only and are not guaranteed delivery dates. Current estimates are set out in our Shipping Policy.
Once an order has shipped and been handed to a carrier, delivery timing is controlled by that carrier. We are not responsible for delays caused by carriers, including operational backlogs, weather, labor actions, customs processing, or regional delays.
Your right to cancel a delayed order. Notwithstanding anything else in these Terms, if we are unable to ship your order within the time stated at the time you placed it, or within 30 days if no time was stated, we will notify you, give you a revised shipping estimate, and offer you the option to either consent to the delay or cancel your order for a prompt and full refund. If you do not respond to a delay notice, we will treat your order as canceled and issue a full refund unless we are able to ship promptly. Nothing in these Terms limits any right you have under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435) or comparable state law.
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delivery issues resulting from incorrect, incomplete, or outdated address information you provided.
Holiday delivery cutoffs we publish are estimates based on carrier guidance and historical data and are not guarantees. Orders placed near or after a cutoff may arrive after the holiday.
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice, and we shall not be liable to you or any third party for any modification, price change, suspension or discontinuance.
Where a comparison or reference price is displayed, it reflects a price at which the item has been offered by us. Promotional pricing is available only for the stated promotional period.
Unless expressly stated otherwise, only one promotion, discount code or offer may be applied per order, and promotions may not be combined or applied retroactively to completed orders. We reserve the right to cancel orders, void discount codes, and refuse service where we reasonably determine a promotion has been obtained or used through fraud, error, code sharing, bulk reselling, or abuse.
Where a bundle or multi-item promotion is partially returned, refunds are adjusted so that the items you keep are charged at the applicable non-promotional price. See our Return Policy.
Gift cards are redeemable only for merchandise on this website. Gift cards are not returnable or refundable, cannot be redeemed for cash except where required by law, and do not expire. Purchases of gift cards do not qualify for promotional discounts unless expressly stated.
If you participate in our brand representative, ambassador, affiliate or gifting program, the following applies in addition to any program-specific terms we provide you.
Required disclosure. If you receive free product, discounted product, commission, a personalized discount code, payment, or any other benefit from us, you must clearly and conspicuously disclose that relationship in every post, story, reel, video, or other content in which you feature or mention our products. Disclosure must be in the content itself where a viewer will see it without having to click "more," and must use plain language such as "#ad," "Lucy Jaynes partner," or "gifted by Lucy Jaynes." Placing a disclosure only in a profile bio, only among a block of hashtags, or only on a linked page does not satisfy this requirement. These obligations reflect the Federal Trade Commission's Guides Concerning the Use of Endorsements and Testimonials in Advertising, 16 C.F.R. Part 255.
Honest endorsement. You may only make claims about our products that reflect your honest opinions, findings and experience, and that you have actually formed as a user of the product. You may not make claims about performance, materials, sourcing, or results that we have not provided to you in writing.
Our rights. We may review your content for compliance, require correction or removal of non-compliant content, and terminate your participation at any time. Participation does not create an employment, agency, partnership or joint venture relationship. You are responsible for any taxes arising from product or compensation you receive.
Content license. By tagging us or submitting content in connection with the program, you grant Lucy Jaynes a non-exclusive, royalty free, worldwide license to reproduce, display and distribute that content in our marketing, including on our website, social media, email and advertising. You represent that you own or control all rights in the content and that any identifiable individuals shown have consented.
Wholesale and bulk orders are subject to separate written terms provided at the time of the order, including minimums, pricing, lead times, payment terms and return eligibility. Where those terms conflict with these Terms, the wholesale terms control for that order. Wholesale orders are not eligible for consumer promotions and are generally final sale unless otherwise agreed in writing.
Returns, exchanges, replacements and refunds are governed by our Return Policy, which is incorporated into these Terms.
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household or per order, including orders placed under the same account, the same payment card, or the same billing or shipping address. If we change or cancel an order, we may attempt to notify you using the contact information provided at the time of the order. We reserve the right to limit or prohibit orders that in our sole judgment appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information, and to promptly update it so that we can complete your transactions and contact you as needed.
We may provide access to third party tools that we neither monitor nor control. These are provided "as is" and "as available" without warranties of any kind and without endorsement, and we have no liability arising from your use of them.
Third party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and have no liability for any third party materials, websites, products or services. Complaints regarding third party products should be directed to the third party.
If you send us creative ideas, suggestions, proposals, reviews, photos or other materials ("submissions"), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use them in any medium. By submitting photos or reviews you grant Lucy Jaynes a non-exclusive, royalty free, worldwide license to use that content in our marketing, including social media, email campaigns and advertising. We will not publicly display your full name in connection with such uses.
We may, but have no obligation to, monitor, edit or remove content we determine to be unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property rights or these Terms. We do not remove, suppress, delay, or withhold publication of a review because it is critical or gives a low rating.
Where we offer any incentive in exchange for a review, that incentive is disclosed at the point of the request and in connection with the published review, and is never conditioned on the content or rating of the review.
You agree your submissions will not violate any right of any third party, including copyright, trademark, privacy or personality rights, and will not contain unlawful, abusive or obscene material or malware. You may not use a false email address or misrepresent the origin of any submission. You are solely responsible for your submissions and their accuracy.
Interactions with our customer service representatives are provided to assist you but do not modify these Terms or our published policies. Commitments or representations made by customer service are informational only and are not binding unless confirmed in writing by Lucy Jaynes LLC management. We may monitor customer service communications for quality and training purposes.
We expect all customers to treat our representatives with respect. Abusive, threatening or harassing communications may result in termination of your access to our Services.
Your submission of personal information through the store is governed by our Privacy Policy.
Occasionally information on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors and to change, update or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order. If we cancel an order for this reason after you have been charged, we will issue a full refund.
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations, rules, laws or ordinances; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, disparage, intimidate or discriminate; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent security features. We may terminate your use of the Service for violating any prohibited use.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error free, or that results obtained will be accurate or reliable. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered through it are (except as expressly stated) provided "as is" and "as available" without any representation, warranties or conditions of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so some exclusions may not apply to you.
In no case shall Lucy Jaynes LLC, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data or replacement costs, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or any product. To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms, the Service, or any product shall not exceed the greater of (a) the amount you paid for the product or order at issue or (b) one hundred dollars ($100).
Where a jurisdiction does not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law. Nothing in these Terms excludes liability for fraud, personal injury caused by negligence, or any other liability that cannot lawfully be excluded.
You agree to indemnify, defend and hold harmless Lucy Jaynes LLC and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
If you have a concern with your order, you agree to contact us at store@lucyjaynes.com before initiating a chargeback or payment dispute. Filing a chargeback without first contacting support may delay resolution. We reserve the right to dispute chargebacks that do not align with our policies, including those related to delivery delays, subjective dissatisfaction, or items successfully delivered. Nothing in this section limits any right you have under applicable law or your card issuer's rules.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Before commencing any arbitration or filing any claim, you and Lucy Jaynes agree to attempt in good faith to resolve the dispute informally for at least sixty (60) days. To begin, you must send an individualized written Notice of Dispute to store@lucyjaynes.com with "Notice of Dispute" in the subject line, and to Lucy Jaynes LLC, 701 Market St Ste 110 #1845, Saint Louis, MO 63101. The Notice must be personally signed by you (or, if represented, by you and your counsel) and must include your name, the email and shipping address associated with your order, the order number(s) at issue, a specific description of the facts giving rise to your claim, and the specific relief sought. A Notice submitted on behalf of multiple consumers, or a mass or form Notice lacking these individualized details, does not satisfy this requirement. Limitations periods and arbitration filing deadlines are tolled during this process. Either party may instead bring an individual action in small claims court.
Except as provided in Sections 25.5 and 25.7, you and Lucy Jaynes agree that any dispute, claim or controversy arising out of or relating to these Terms, our Privacy Policy, the Service, any product, or any advertising or communication between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and whether arising before, during or after termination of these Terms, shall be resolved exclusively by binding individual arbitration and not in a court of law. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. ยงยง 1 et seq., and evidences a transaction involving interstate commerce.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, each as in effect when the arbitration is commenced, as modified by this Section 25. The AAA rules are available at www.adr.org. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Section, the parties will agree on an alternative administrator, or a court will appoint one.
For any claim in which the amount in controversy is $25,000 or less, you may elect to have the arbitration conducted (a) solely on documents submitted to the arbitrator, (b) by telephone or videoconference, or (c) at an in person hearing in the county where you reside. For all other claims, the seat of arbitration is Buchanan County, Missouri, unless the parties agree otherwise. For any claim in which the amount in controversy is $10,000 or less, Lucy Jaynes will pay all AAA filing, administrative and arbitrator fees in excess of the amount you would have paid to file the same claim in the state court where you reside, unless the arbitrator determines your claim was frivolous or brought for an improper purpose. Each party is responsible for its own attorneys' fees unless a statute or the arbitrator's award provides otherwise.
The following are not subject to arbitration: (a) any individual claim brought in small claims court, so long as it remains individual; (b) any claim seeking injunctive or equitable relief to prevent actual or threatened infringement, misappropriation or violation of intellectual property rights; and (c) any claim for public injunctive relief as described in Section 25.7.
YOU AND LUCY JAYNES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, may not preside over any form of class or representative proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim, except as provided in Section 25.7.
Non-severability of the class action waiver. If this Section 25.6 is found unenforceable as to any claim or any request for particular relief, then Section 25.2 (Agreement to Arbitrate) is null and void as to that claim or request for relief only, and that claim shall proceed in a court of competent jurisdiction under Section 26. All other claims remain subject to arbitration. This paragraph does not apply to Section 25.7.
Nothing in this Section 25 waives, and the parties do not intend to waive, the right of any party to seek public injunctive relief where such relief is available and where the right to seek it may not lawfully be waived. If a claim for public injunctive relief is asserted, that claim alone shall be severed from the arbitration and stayed pending conclusion of the arbitration of all other claims, and shall then be brought exclusively in the state or federal courts located in Buchanan County, Missouri. Severance of a public injunctive relief claim does not invalidate this Section 25 as to any other claim or relief.
If twenty five (25) or more Notices of Dispute or demands for arbitration raising substantially similar claims are filed against Lucy Jaynes by or with the assistance of the same law firm or coordinated group of firms within a period of thirty (30) days, the parties agree the demands will be administered in sequential batches of no more than one hundred (100) demands at a time. A single process arbitrator appointed by the AAA will resolve any dispute about the applicability of this Section, the composition of batches, and the schedule, and may appoint a merits arbitrator for each batch. Each batch proceeds as a single consolidated arbitration for administrative and fee purposes only, with individualized awards. Following resolution of the first two batches, the parties will engage in a single global mediation session before further batches proceed. All applicable limitations periods and filing deadlines are tolled for demands awaiting a batch. This Section is intended to promote efficient resolution and is not a waiver of any party's right to pursue their individual claim. Any dispute about the enforceability of this Section 25.8 or Section 25.6 shall be decided by a court, not an arbitrator, notwithstanding Section 25.10.
You may opt out of this arbitration agreement. Send written notice to store@lucyjaynes.com with the subject line "Arbitration Opt-Out," or by mail to Lucy Jaynes LLC, 701 Market St Ste 110 #1845, Saint Louis, MO 63101, within thirty (30) days of the date you first accept these Terms (or, for existing customers, within thirty (30) days of the Last Updated date above). Your notice must include your full name, the email address associated with your account or order, and a clear statement that you wish to opt out of the arbitration agreement. Opting out will not affect any other part of these Terms and will not affect your ability to use the Service or our relationship with you in any way. If you opt out, Section 26 governs.
Except as stated in Section 25.8, the arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this arbitration agreement, including any claim that all or part of it is void or voidable.
This Section 25 survives termination of these Terms and your relationship with Lucy Jaynes. If we make a material change to this Section 25, the change will not apply to any dispute for which a Notice of Dispute was submitted before the change took effect, and you may reject the change by sending notice as described in Section 25.9 within thirty (30) days of the change.
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Missouri, United States of America, without regard to its conflict of law principles, except that the Federal Arbitration Act governs Section 25. For any dispute not subject to arbitration, you and Lucy Jaynes consent to the exclusive jurisdiction and venue of the state and federal courts located in Buchanan County, Missouri, and waive any objection to such jurisdiction or venue. To the extent permitted by law, you and Lucy Jaynes each waive any right to a trial by jury for any claim not resolved in arbitration.
To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms, the Service, or any product must be filed within one (1) year after the claim arose, or it is permanently barred. This limitation does not apply where prohibited by law.
We are not liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, fire, flood, extreme weather, epidemic or pandemic, war, terrorism, civil unrest, government action, labor disputes or strikes, carrier delays or failures, supplier or manufacturer failures, utility or telecommunications outages, cyberattacks, or platform or hosting outages.
By using the Service or providing your email address or phone number, you consent to receive communications from us electronically, including by email, text message (where you have separately opted in), and postings on this site. You agree that all agreements, notices, disclosures and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You may withdraw this consent for marketing communications at any time using the unsubscribe link in any email or by replying STOP to any text message, but you may continue to receive transactional messages relating to your orders.
Severability. If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the remaining provisions. Section 25.6 is subject to its own non-severability rule.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, to any affiliate or in connection with a merger, acquisition, reorganization or sale of all or substantially all of our assets.
No third party beneficiaries. These Terms create no third party beneficiary rights, except that our officers, directors, employees, agents, suppliers and service providers are intended beneficiaries of Sections 22, 23 and 25.
Waiver. Our failure to exercise or enforce any right or provision shall not constitute a waiver of that right or provision.
Survival. Sections 6, 12, 17, 19, 22, 23, 25, 26, 27 and 30 survive any termination of these Terms.
Interpretation. Any ambiguities shall not be construed against the drafting party.
Obligations and liabilities incurred prior to termination survive for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site. If in our reasonable judgment you fail to comply with any provision of these Terms, we may terminate at any time without notice, you will remain liable for all amounts due through the date of termination, and we may deny you access to our Services.
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. If we make a material change, we will update the "Last Updated" date and provide reasonable advance notice, such as by email to the address associated with your account or by a notice on our website, before the change takes effect. Material changes are not retroactive and will not apply to any dispute that arose before the change took effect. Your continued use of the Service after a change takes effect constitutes acceptance of that change. If you do not agree to a change, you must stop using the Service.
These Terms and any policies or operating rules posted by us on this site constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, including any prior versions of these Terms.
Lucy Jaynes LLC
701 Market St Ste 110 #1845
Saint Louis, MO 63101
General, order, legal and privacy inquiries: store@lucyjaynes.com
For legal notices, include "Legal Notice" in the subject line. For privacy requests, include "Privacy Request."
